Refund Policy

At Pup Kitchen, we are committed to providing you and your pets with the highest quality, fresh dog food. We understand that every dog is different and tastes vary, so we offer a straightforward and customer-friendly refund policy.

Refund Eligibility

If you or your pup are unsatisfied with your pup's food from Pup Kitchen, you may request a full refund within 14 days of delivery. We do not offer exchanges as our food is made to order to ensure freshness.

Conditions for a Refund

To initiate a refund, please get in touch with us within 14 days and provide a brief explanation of your dissatisfaction. This helps us understand how we might improve our products and services.

We encourage you to donate any unused food to a local animal shelter, though this is not a requirement for a refund.

Trying Our Food

If you are unsure whether our food will be the right fit for your pup, we recommend starting with a small order. Alternatively, you can contact us to inquire about receiving a free one-day sample, allowing your pet to try our food before committing to a larger purchase.

Subscription Cancellations

You are free to cancel your subscription at any time. If you wish to pause your subscription, for instance, while on vacation, please inform us, and we will accommodate your request.

How to Request a Refund

To request a refund, please contact us at orders@pupkitchen.com.

We strive to ensure the satisfaction of all our customers and their pets. Our goal is to make feeding your dog fresh, nutritious, and tasty food as easy and enjoyable as possible. If you have any questions or need further information regarding our refund policy, please do not hesitate to contact us.